These Terms and Conditions govern the use of www.greenassembly.com.au and the purchase of any goods from it. www.greenassembly.com.au is owned and operated by Green Assembly (ACN 626 482 853).
Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Green Assembly reserves the right to amend or update this information at any time without providing notice.
Prices and Payment
Prices given of product excludes delivery to our listed suburbs (delivery will be added at checkout). The price may change without notice, but any new price will be clearly displayed on our website.
All prices are quoted in Australian dollars.
We accept payment by Visa and Mastercard.
Accepted Payment Forms
We Process MasterCard, Visa and AMEX through Square, which is a widely used secure Payment Gateway.
Our website is also integrated with PayPal so that you can seamlessly use your Paypal account to purchase from us.
Credit Card Payments
When you place an order using a credit card, the total dollar amount is authorised by your credit card company at the time of your purchase. Once this amount is authorised, your credit card will be debited the total amount of the order. If for any reason the transaction declines during the checkout process then your card will not be charged.
Refunds and exchanges cannot be given for a change of mind.
For any issues regarding your order or payments please contact us at [email protected] or call 0421 719 756.
Credit Card Security
Green Assembly is a safe and secure online shopping website. We utilise SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure. Both payment gateways that we use (Square and PayPal) are internationally renowned companies for secure payments.
For Green Assembly to process your order, we need some information from you, e.g. your name, contact details, billing address, delivery address and payment details.
Payment must be confirmed before we can deliver your order.
You will receive an email confirming your order once your payment has been processed. If you do not, there may have been a problem with processing your order. Please contact us if this happens by emailing [email protected]
Our delivery hours are between 12 pm and 6 pm for business and residential addresses. Please note we are not able to guarantee delivery at a specific time of day.
Every effort will be made to deliver your order. If no one is available to receive the order we will leave the delivery in a safe place. In the event that redelivery is necessary, you will be charged a $10 fee.
Availability of product
A limited number of each plant and pot combination are available, we will update the site once an option is sold out.
If you choose to send on a future date you accept that the plant type may need to be substituted pending our grower's availability. Every effort will be taken to get the same or very similar plant you selected.
If we encounter any supply issues we will inform the sender immediately and give them the option of either a full refund or resending the plant on an alternative day.
Days of operation
Our delivery days are Monday to Friday.
Green Assembly does not operate on weekends, public holidays or over the Christmas period (dates inclusive) and therefore plants cannot be delivered on these days.
Warranties, refunds, and cancellations
We are unable to offer a refund if the incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. All attempts will be made to contact the sender to find a solution but failing that a re-delivery fee will be charged.
For advance orders, any cancellations must be made 24 hours in advance. Cancellations can be made by emailing [email protected]
We want you to love your Green Assembly potted plant as much as we do. Plants will be packaged to ensure they reach the recipient in the best possible state. We will also provide detailed care instructions to help ensure the plant’s ongoing survival. If for any reason you are unhappy with your green goodies, please let us know immediately so we can do our best to make things right. If you need further assistance please contact us at [email protected]
All copyright, trademarks and other intellectual property is owned by Green Assembly.
We understand that the information you give to us is personal and we’re committed to respecting your privacy. So here are some important details you might like to know about how we collect, store and use any information you give us.
In using our site you agree to this policy and give our consent for us to use your information as outlined. If you have any concerns please don’t hesitate to contact us at [email protected]
The circumstances in which we may collect your information include, but are not limited to, the following:
registering as a user, to make future ordering easier.
purchasing products online (e.g. you would need to supply credit card details for us to process your payment and contact information in case we have any queries).
signing up to, or taking part in, Green Assembly events or promotions.
collecting data about your activities when you visit our website or the websites and online services where we display advertising. For example, the content you view, the date and time you view this content, where you saw the adverts, what adverts you clicked on, products you purchased or your location information associated with your IP address.
Please note that when placing an order we will also require contact information for the recipient so that we can deliver successfully.
We don't store your credit card details. However, we do keep your billing, shipping and order information. This information is encrypted before we transmit it over a web server.
The main reason we need your information is to make sure your order gets delivered without any problems. For example, we may email or text you to clarify delivery information, or to confirm your delivery has been made. Storing your billing, shipping and order details also means you can make subsequent orders and inquiries quickly and easily.
On occasion, we also might provide data to reputable third parties to help us analyse sales patterns and navigation techniques, for example. We also might use the data to serve you more relevant advertising. However, will not include any personal information that would identify you.
Each recipient will receive an email with care tips to help keep their new plant healthy and the sender and recipient will both be automatically signed up for our e-newsletter. This newsletter is filled with planty goodness, our monthly offerings as well as other plant-related content. There will be the opportunity to unsubscribe from any further email communication. If you receive marketing information from us in any other form, you may at any time decline to receive this information by emailing us at [email protected]. We won’t charge you for actioning this request and will take all reasonable steps to do so at the earliest opportunity.
We won’t pass sender information on to any recipient unless the customer has actually asked us to. And we will never sell your information to a third party.
The only instances where we would disclose personal information about you are:
- If it’s required for a relevant purpose, e.g. giving your contact details to a delivery company.
- If we’re required to disclose information in order to meet any legal obligations.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you’d like to do so, just let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.
0421 719 756