Frequently Asked Questions

What’s this all about then?

Green Assembly is an indoor plant + pot delivery service based in Perth. A full list of suburbs we deliver to is available here.

Our plants are hand selected from local growers and matched with the perfectly sized Australian designed planter.

Please refer to the link above for the full list of suburbs we deliver to. If your suburb isn’t listed, please keep checking back as we are adding to our route when we can. If you would like to request delivery outside this area, get in touch and we provide a quote for the delivery fee. To avoid disappointment, please do not request delivery to a suburb that isn’t listed without checking with us first.
We deliver our products from Monday to Friday, except on public holidays and over Christmas and New Year. We will also operate on certain holidays that fall on weekends, such as Mother's Day, but we will remind you of this in advance. If you order for delivery on a Saturday, Sunday or public holiday, we will deliver your indoor plant the next business day.
We will stop taking orders for same day delivery at 10am, or earlier if we sell out of a particular product. If you miss the cutoff, you’ll be able to place your order to be delivered the next business day.
Your order will be delivered to business and residential addresses between 12pm and 6pm on the day you request them to be delivered. We’re unable to guarantee specific delivery times as our drivers go via the most efficient route on the day, which helps keep the price of our products down. If you have a reasonable time request, feel free to include it in the special delivery instructions on the order page and we will do our best to get there! Keep in mind our drivers leave from Mosman Park at 12pm and have multiple deliveries.
Abso-bloody-lutely. In fact, we encourage it. One for a mate, one for yourself. However, all products will need to be delivered to the same address and you will only be charged one delivery fee of $10. If you need your products to be sent to different delivery addresses please place individual orders for each address. We are working on a nifty way to do multiple delivery locations on one order but for now, our tech skills aren't quite there.
Of course! All orders intended as a gift have the option to add a personal message which will be printed on a note card and left with your order at the recipient's address. Please ensure you sign off with your name so your lucky friend knows who their gift is from. We won’t automatically include your name on the note, just in case you want to remain anonymous.
The indoor plants and pots that you see on the website are the actual plants and pots we have in stock here at GA HQ. When you choose a peperomia and a brass planter, that my friend is what you will receive. Of course, it may not be the exact one we photographed, but we promise it’s an almost identical brother or sister. Very occasionally, we may have to substitute plants due to supply. In this case, your green goods will be slightly different to the plant shown on our website and social media accounts, but you’ll still get the pot you chose and a very similar plant. If you want to double check before ordering, shoot us an email.
Congrats on being so organised! We make it easy to plan for your friends’ birthdays ahead of time by letting you select a date 6 weeks in advance. Simply choose the date you would like to send the indoor plant at checkout, and we'll look after the rest.
If nobody is home to receive the delivery, we’ll do our best to find a discreet and shady spot for them. If you have any special delivery instructions, you can let us know on the order page.
It is your responsibility to provide us with the correct address when ordering your green goods, including the unit or apartment number if applicable—so double check before you race to the submit button. If you give us the wrong address and we are unable to deliver the order, we will charge you a $10 redelivery fee to send it out again the next business day.
We're working on it! As soon as they are up and running we will announce on social media so keep a lookout.
We Process MasterCard, Visa and AMEX through Square, which is a widely used secure Payment Gateway. Our website is also integrated with PayPal so that you can seamlessly use your Paypal account to purchase from us. We're working on it! As soon as they are up and running we will announce on social media so keep a lookout. For any issues regarding your order or payments please contact us at [email protected] or call 0421 719 756.
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